Refund and Returns Policy
At Shoplyx we want you to be completely satisfied with your purchase If you are not happy with a product you may request a return or refund under the conditions below
1 Eligibility for Returns
Products can be returned within 7 days of delivery
The item must be unused in its original packaging with all tags and accessories intact
Returns are only accepted for items that are damaged defective or different from what was ordered
2 Non Returnable Items
Certain items cannot be returned such as
Products that are used or damaged by the customer
Personal care items and hygiene related products
Customized or special order products
3 Refund Process
Once your return is received and inspected we will notify you of the approval or rejection of your refund
If approved your refund will be processed and the amount will be credited back to your original payment method within 5 to 7 business days
In case of payment through Cash on Delivery refunds will be issued through bank transfer or wallet credit as applicable
4 Exchange Policy
If you received a defective or incorrect product you may request an exchange instead of a refund
Exchanges are subject to availability of the product
5 Order Cancellations
Orders can be cancelled only before they are shipped
Once shipped cancellation requests cannot be accepted but you may apply for a return after delivery
6 Shipping Costs for Returns
If the return is due to a defective damaged or incorrect product Shoplyx will bear the return shipping cost
If the return is due to personal preference the customer may need to cover the return shipping charges
7 Contact Us
For return or refund related queries please contact our support team
📧 info.shoplyxhub@gmail.com
📞 +91 94949 88534